Sales / Return Policies

RWM-inc. (Round Window Mouldings Inc.) is committed to making your sales experience a positive one. Please review the information below and contact us if you have any questions.

Ordering
Use the Internet, e-mail, phone, or come and visit our location. We will provide you with a detailed quote, including all crate and shipping / handling costs. If our craftsmen will be installing and / or finishing the product, we will include those costs as well.

Payment Terms
We require a non-refundable, 50% deposit on all orders prior to beginning production. The balance is due prior to shipment or, if we are installing the product, at the completion of the installation. Internet orders require a 100% deposit unless otherwise indicated.  Orders cannot be changed or cancelled without charges once production has begun.

Finishes
Unless otherwise stipulated in the bid, you will receive shipped products in their natural, alabaster-white color — prepped for painting. It is the purchaser’s responsibility to provide the primer and final finishes to the product.  As with all casted products, we also recommend that you lightly sand the entire surface before priming.  Our GFRG Limestone Cast will have slight variations in color and texture.

Measurements
The measurements we provide are approximate only.  Final product may vary slightly.

Prices & Estimates
All prices & specifications in this website subject to change without notice.  We reserve the right to correct clerical errors on our estimates.

Production Time & Delivery
For all items listed on our "Buy Now!" page, please allow approximately 3 weeks for delivery from the date your order. If you would like to place a “Rush Order,” please call us, and we will do what we can to accommodate you.  For more customized orders, we typically require 3-6 weeks, but will notify you of our estimated production schedule.

Shipment, Delivery, & "Lift Gate Service"
We do our best to provide you with a superior product and service, and to keep our costs very competitive and affordable to the average person.  In so doing, we ship our products via professional common and local carriers within the continental United States.

Some items (particularly larger items) may require you to be responsible for unloading freight off of trucks.  You may need to have special equipment to do so.

Most items are shipped in box (fully enclosed) trucks.  Note that, for very large items, including our 1-piece 8', our 1-piece 9' dome, our large oval, and all other domes over 10' in diameter, we may ship it to you on either a flatbed or a box (fully enclosed) truck.  If you want to select the kind of truck it arrives on, you need to let us know prior to ordering, and it must be noted on your order confirmation form.

We can attempt to assist you in arranging "lift gate service" with the trucking company for customers who need it.  If we assist you in arranging "lift gate service", this means that the trucking company will assist YOU in lowering your crate(s) to the ground.  You may still be required to help the shipper maneuver the crate onto the lift gate and/or steady the crate as it is lowered to the ground.  If you are not prepared to assist in the shipper in steadying the crate, you must notify us before you order, and we will revise your shipping estimate accordingly.  If you do not assist the shipper when requested in steadying the crate, you will be assessed additional charges before your delivery is rescheduled.

With all deliveries, you are solely responsible for your own safety, and for fulfilling your obligations, and cannot hold RWM-inc. liable for accidents, delays, or poor service due to your own negligence.

Note that trucks are not helicopters, and are therefore physically restricted from lowering crates onto steep inclines, etc.  You should plan accordingly.  You are always required to treat your shipper(s) with common respect and dignity, or you may be assessed additional fees, or be denied service.

If you are not ready to receive your shipment from our plant at the date specified on your order, you must contact us before we ship it.  We can then hold your order for up to 1 week — providing it is paid in full. Special equipment may be required for unloading.

If you choose to have your shipment sent, and held at, a trucking station, you are solely responsible to pick up your shipment within 1 week of being notified that it is there.  You will be solely responsible to promptly pay any late fees that result in your delay.

Damage In Shipment
The shippers we rely upon have a great track record.  Before the shipper leaves, however, if at all possible, open your shipment and ensure that the all the contents are sound and undamaged.  If the crate appears damaged, you must note it on the delivery receipt — and you should keep a copy of the receipt.

Immediately inspect all contents upon arrival! You must immediately report any damage to 1.800.414.8349 for us to help you make your claim with your shipping company! Leave a message if it is after normal business hours.  We can then assist you in making your timely claim with your shipping company.

If at all possible, take a picture of any damage (preferably while it is still in the box/crate).  If you can leave the product in the box/crate, do so.  Also, if you can keep the box/crate where it is safe, do so.  Save all broken pieces and packaging for your claim with your shipping company.  We can replace or repair most broken pieces within 14 days.

Limited Warranty
RWM-inc. warrantees its products to be free from manufacturing defects, except minor surface and texture variations that are typical to GFRG castings. Products found, upon arrival, to have manufacturing defects will be repaired or replaced at RWM-inc.'s option.

Installation
Unless RWM-inc. representatives personally install your product(s), you are solely responsible for doing so yourself, and for doing so safely, and in accordance with all applicable statutes and regulations.  Any advice or materials you receive from RWM-inc. regarding installation should be considered as helpful suggestions only.  You must still follow all safety protocols, comply with all applicable statutes and regulations, and apply common sense.  You accept all liability for property framing and installing our product.

Refund Policy
All sales are final.  We happen to like our customers, and can, at our sole discretion, revise your order.  If we agree to revise your order, you may be first required to pay additional costs we would incur.  We will not offer a refund policy unless there are manufacturing defects — again, except for minor surface and texture variations that are typical to GFRG castings.

We Also Sell to the Public
In addition to selling to builders, contractors, designers, architects, and other businesses, we sell to the general public in the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Deleware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachussetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.  We are required to charge Utah residents 6.6% sales tax on all orders.  Alaska and Hawaii residents need to call us for additional shipping charges before placing their order.

Contact Information
If you have any questions or concerns regarding our Sales / Return Policies, please contact us at:

E-mail: info@rwm-inc.com

Toll Free Phone: 1.800.414.8349

Address:
RWM-inc. (Round Window Mouldings Inc.)
155 N. 500 W.
Salt Lake City, Utah 84116
Come visit our workshop!  See a map!

Website: www.rwm-inc.com